Cebuana Lhuillier Teller Allegedly Steals Remittance Money from Customer

Update: Cebuana Lhuillier has issued an official statement regarding the incident. The above statement was sent to the Philippine Pride by the company’s representative.

A customer narrated on her Facebook wall post that a Cebuana Lhuillier teller stole parts of money sent by her “kuya” from abroad.

In a July 4 post, Maria Carolina Enriquez Colocado tells the public that the teller took P645 from the total amount of P7,645 she supposed to receive.

Colocado said the teller told her that there was a problem with the printer so the process took longer than normal. She said she will return later when the problem is fixed.

Moments later, she returned and found out that the receipt was hand-written instead of printed. She did not ask the teller, but the latter told her that she received both the amount and the total charges.

When she arrived in her office, she called Cebuana customer service and clarified everything. She asked if it is okay to handwritten the receipt, and asked if how much was the real amount she supposed to receive. The support told her that she supposed to receive P7,645. She then returned to the teller and explained everything. The teller’s excuse was that, the amount appeared on her computer was P7,000 and not P7,645.

Colocado did not said if she was able to get that P645 but it is understood that she did.

She warns all customers to be aware, be vigilant, and make sure to verify the real amount sent by “our OFW family” because it is not easy for “our families” to earn these money.

Cebuana Lhuillier has not yet to comment on the issue.

The incident can happen not only in Cebuana Lhuillier, but also with other couriers.

Last 2013, the sister of this writer almost lost P5,000 through LBC sent from Manila to Bacolod. The teller in Bacolod branch said it was already claimed by someone but my sister did not receive any. It took a week for LBC to trace the money

/Amanda Lopez-Jaena/

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